Frequently Asked
Questions

KYC stands for Know Your Customer. scatterwin requires identity verification to comply with anti-money laundering regulations, confirm that you are 21 years or older, and protect your account from unauthorized access. To complete KYC, you will need to submit a valid government-issued ID — a PhilSys national ID, passport, or driver's license all work. You may also be asked to submit a selfie holding your ID. KYC is required before your first withdrawal can be processed. The review typically takes 24 to 48 hours on business days.

No. scatterwin strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team for assistance.

Go to the scatterwin login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team and they will assist you with identity verification and account recovery.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your verified identity. Other details like your contact number, email address, and linked payment methods can be updated from your account settings. For any changes that require re-verification, contact our support team and they will guide you through the process.

The minimum deposit on scatterwin varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. These minimums are designed to keep scatterwin accessible to Filipino players at all budget levels. Maximum deposit limits may also apply depending on your account verification status and chosen payment method.

Deposits via GCash and PayMaya are credited to your scatterwin account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take slightly longer depending on your bank's processing times, typically between 15 minutes and 2 hours during business hours. If your deposit has not appeared after 2 hours, contact our support team with your transaction reference number and we will investigate promptly.

scatterwin does not charge any fees on deposits. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider for their current fee schedule. scatterwin credits the full amount you send to your gaming account.

Withdrawals to GCash and PayMaya are typically processed within 1 to 3 business hours after approval. Bank transfers to BPI, BDO, or Metrobank usually take 1 to 2 business days. Processing times may be longer during weekends, public holidays, or periods of high withdrawal volume. scatterwin aims to process all withdrawal requests as quickly as possible so you can access your winnings without unnecessary delays.

The minimum withdrawal amount on scatterwin is ₱200 for e-wallet channels like GCash and PayMaya. For bank transfers, the minimum is ₱500. Maximum withdrawal limits per transaction and per day may apply depending on your account level and verification status. Players in the scatterwin Loyalty Program may enjoy higher withdrawal limits as part of their tier benefits.

Withdrawals may be delayed for several reasons: your KYC verification may be incomplete or pending review; you may have an active bonus with wagering requirements that have not yet been met; the withdrawal amount may exceed your current daily limit; or there may be a security review on your account. If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your withdrawal reference number and we will look into it right away.

Wagering requirements — sometimes called playthrough requirements — specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on scatterwin for the exact details.

The scatterwin Loyalty Program rewards you for every wager you place on the platform. As you play, you accumulate loyalty points that move you up through program tiers. Higher tiers unlock better benefits including increased withdrawal limits, exclusive bonuses, dedicated account managers, and faster support response times. Points are earned across all game categories — slots, bingo, dice, and live casino. Visit the Loyalty Program page for full details on how to earn and redeem your points.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to the bonus. Your real money balance and bonus balance are tracked separately in your scatterwin wallet. You can always withdraw your real money balance (subject to minimum withdrawal amounts and KYC requirements) regardless of any active bonus. If you prefer not to accept a bonus, you can opt out before claiming it.

Yes. All games on scatterwin use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot and table game providers are audited by independent testing laboratories. Dice games on scatterwin use provably fair algorithms, meaning you can independently verify the fairness of each result. scatterwin is committed to providing a transparent and fair gaming environment for all Filipino players.

Absolutely. scatterwin is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit scatterwin.app on your phone's browser and log in to access the full game library. The mobile experience is designed to be fast and responsive, whether you are playing on a budget Android phone or the latest iPhone, and whether you are connected via WiFi or mobile data.

RTP stands for Return to Player. It is a percentage that indicates how much of the total money wagered on a game is paid back to players over a long period of time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average — it does not guarantee what you will win or lose in any individual session. Higher RTP games generally offer better value over time. You can find the RTP for each scatterwin game in the game's information panel.

Yes. scatterwin strongly recommends enabling two-factor authentication on your account. With 2FA active, logging in requires both your password and a one-time code sent to your registered mobile number or email. This adds a critical extra layer of protection against unauthorized access. You can enable 2FA from the Security section of your account settings. We recommend all Filipino players activate this feature, especially if you use public Wi-Fi networks.

If you notice any transactions, logins, or changes to your account that you did not authorize, contact our support team immediately via live chat. Change your password right away and, if you suspect your email has also been compromised, update that as well. Our security team will investigate the activity, temporarily lock your account if necessary, and work with you to restore full access. Never share your scatterwin password or OTP codes with anyone — our staff will never ask for these.

To activate self-exclusion, log in to your scatterwin account and go to Account Settings, then Responsible Gaming. Select Self- Exclusion and choose your preferred period — 6 months, 1 year, or permanent. Once confirmed, your account will be closed immediately and you will not be able to log in, deposit, or receive any marketing communications from scatterwin for the duration of the exclusion. If you would prefer to speak with someone first, our 24/7 live chat support team can process the self-exclusion on your behalf right away.

The minimum age to register and play on scatterwin is 21 years old. This is a strict requirement under Philippine gaming regulations. scatterwin verifies the age of every player through our KYC identity verification process. Any account found to belong to a player under 21 will be immediately suspended and all funds will be returned. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites.

If you feel that gambling is negatively affecting your life or the lives of people around you, help is available. PAGCOR operates responsible gaming programs and player protection resources for Filipinos. The National Center for Mental Health (NCMH) also provides support for behavioral addictions across the Philippines, with services available in Metro Manila and through regional partners in Cebu, Davao, and other areas. You can also reach scatterwin's support team at any time via live chat — we are here to help, not to judge. For more information, visit our Responsible Gaming page.